Billing Administrator

Sewell Wallis are currently recruiting for a permanent Billing Administrator to join a fantastic, well-established business based within Harrogate. The successful candidate will be an integral part of the Billings Team providing accurate, timely and informative billing and metering administration and front-facing customer service for their customers and clients.

This company offers long-term progression for hard-working individuals and does like to develop and promote from within. This is an excellent business for someone looking to prove themselves and develop their career.

What will you be doing?

• Managing the production of credit billing cycles and exceptions ensuring KPIs, updates and contractual timescales are delivered accurately and on time.
• Maintaining and changing time-critical customer and meter data that directly impacts the production of bills and the accurate operation of Pay as you go equipment.
• Ensuring any issues or tasks are seen through from start to finish promoting FTR and that customers, clients, team leaders or other departments are kept informed.
• Handling and responding to all customer and client contact in a timely and accurate way via phone, e-mail, chat and social media. Professionally and efficiently continually promoting FTR.
• Identifying customer needs and helping customers access specific Digital self-help and promoting new features and functionality to help improve the overall customer experience.
• Escalating and logging complaints and ensuring they are dealt with by current policy and timescales.

What skills are we looking for?

• Have strong mathematical and data-handling skills.
• Have worked within a similar role and will have previous billing or finance experience.
• Have a can-do attitude and will be an approachable team player.
• Having excellent organisational skills and good attention to detail is also crucial.

What's on offer?

• Hybrid working of 3 days office and 2 days from home.
• Part of a warm and friendly team.

Send us your CV below, or contact Becky Gibson for more information.